User & Admin Learning Support & FAQs Product updates Forums

Why is MailLink not installed when I download WebTools?

Updated on 25 Mar 2026

When downloading WebTools on a new computer, only SuperOffice Web Extensions are installed, and MailLink is not included.

Why does this happen, and how can I install MailLink?

More and more users are using the new Outlook, which no longer supports COM add-ins.

Because of this, the installation files for WebTools have been separated. From WebTools version 13.2.3, used together with SuperOffice version 11.11 or newer, only Web Extensions are included by default, and MailLink is no longer installed automatically.

If you are using the classic version of Outlook and still need MailLink, you must download and install it separately:

  • You can download MailLink from the SuperOffice Download Service: https://downloadservice.superoffice.com/
     
  • As an alternative, you can use SuperOffice for Outlook, which provides an integration with Outlook regardless of version or device. 


Note! We recommend using SuperOffice for Outlook when working with the new Outlook, as MailLink is not supported here.

 

More information

FAQ: How do I get and start using SuperOffice for Outlook Add-in?

FAQ: How do I use SuperOffice with the new Outlook?

Article: SuperOffice User setup: Work faster with e-mail and documents

Available Languages