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Thanks for sharing! Nice to see how SuperOffice is using SuperOffice 😉 If only the Service parser supported more fields of the own user's person entity... 

Hi This sounds great and something we have missed for a long time. As heavy users of Customer Service, I do hope that it will offer capabilities similar to the Outlook plugin so that we can either create a new case from a chat or add it to an existing case. Looking forward to getting this enhancement Best regards Ole

SuperOffice for Teams Save your Microsoft Teams conversations and files straight into SuperOffice – so important customer chats and documents  don't  get lost.   Pilot start: TBD   What is this pilot about?   SuperOffice for Teams connects your Microsoft Teams conversations with your CRM. Instead of searching through channels and chats to  find  what a customer said last week, you save the conversation to SuperOffice – right where it belongs.   With SuperOffice for Teams, you can:   Save messages from chats and standard channels to SuperOffice.   Save a single file from a standard channel message.   Archive a date range of messages – like "Yesterday" or "Last 7 days."   Generate an AI summary of the conversation before saving. Requires AI Labs.  

Hi everyone Please may I request as many people click follow on this wish report - I have been trying to get my fellow work colleagues to also follow this but they seem to click follow and nothing happens at the moment.  I think it is a massively important quality of life change - surely you all will agree. Hopefully more follows means it can be looked at quicker Bug info - Wish: possible to have criteria field value "Is (not) Empty"

Hello on one site we have an strange issue with IMAPS. It is a Lotus Notes server with latest version and we use a selfsigned certificate. When we switch to IMAPS, then quite often Service is not able to load the emails. It looks, that the oldest email is blocking all the others. Some times a solution is, to delete the oldest email or move it to a different folder. But when we switch back to IMAP protocoll, then this issue does not happen.  All needed ports are open and the certificate works.  Does have anyone know similar issues and can give me a hint, what to do. Thank you! 

Have a customer with remark concerning 'archiving as task'.   I have not seen this mentioned in documentation, but before any wishlist entry:   When we archive an email as a task, we would also need to include any attachement(s) in the email that is the basis for this task. Am I missing something in existing capability, or is this a wishlist item, or should it be ?   Thank you