New messages collapsed in ticket overview


I'm adding messages to tickets through the api, but I have noticed that all new messages are default collapsed in SO gui. Is there a way to get them to be expanded by default?



        var agent = new TicketAgent(await GetConfig(), _client);
        var message = await agent.CreateDefaultTicketMessageEntityAsync();
        message.Ticket.TicketId = ticketId;
        message.Body = messageBody;
        message.Type = TicketMessageType.Plain;
        message.Badge = BadgeType.Incoming;
        var messageEntity = await agent.SaveTicketMessageEntityWithNotifyAsync(message,true);

14 May 2024 | 07:26 AM

All Replies (2)

Its a personal preference how many messages are expanded on load.

14 May 2024 | 09:17 AM
Thanks. I think the confusion was caused by the fact that when new messages arrives on a ticket already opened and we click the status bar asking to reload, the new messages are shown as collapsed. If we instead click F5 the correct number of expanded messages are shown.
14 May 2024 | 10:23 AM

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