Send Email From Ticket (Not Ticket Message)

Rich Hacker 19 Jan 2022

Hi,

Are we able to send an email from Customer Service relating to a Ticket, but not a ticket message?

I want to be able to create a templated email based on a Ticket Number, so I can send an email (from Customer Service) about a Ticket.

I have used Rest to create a templated message based on the Ticket (Agents/CustomerService/GetParsedTemplate), and then used the Email endpoint (Agents/EMail/Send) to send an email from the logged in user, but Ideally, I want the email to come from Customer Service.

Ideally, I'd want an endpoint that is like (Ticket/SendTicketMessage) but is called (Ticket/SendTicket) where I'd pass the Ticket Number and the ReplyTemplateId.

Cheers

Rich