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Trigger dialog for "opening telephone application" via EventDataDialog

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Is there a way to trigger the "open telephone application" dialog through the EventDataDialog? 
I have tried using the markup element to add an link,but it seems like it only works with weblinks or is there some other way i could be able to trigger this while being in the dialog flow? 

FL
Fredrik Larsson
12 Dec 2024 | 11:41 AM

All Replies (5)

Hi Fredrik,


I don't think this is technically possible by default - but you could use the markup logic to redirect to a custom screen (based on HTML element), which could look similar to the following logic:

https://www.perplexity.ai/search/new?q=pending&newFrontendContextUUID=96f9c39d-9638-4b90-bc98-bbb29392c1d5

 

Just a creative alternative which might suit your needs.

Bas Kreijveld
12 Dec 2024 | 11:50 AM
Correct link:
https://www.perplexity.ai/search/create-a-html-page-which-will-olOKerb0QmKSm48nPEbIjw
Bas Kreijveld
12 Dec 2024 | 12:04 PM
Hi Bas,
thank you for your reply.
They currently have these functions as custom elements in the old service, but we are currently looking into how we can implement the same things into the new service module.
Your solution would probably work but they want to receive the phone dialog in the same screen as the request so I guess that would be achievable by adding the functions to a custom screen and then displaying it as a webpanel on the request.
Just wanted to see if I could create the same logic through SuperOffice EventDialogs instead of using custom screens.

FL
Fredrik Larsson
12 Dec 2024 | 12:27 PM
Hi Fredrik,

Yeah that sounds like a method which should at least work. Another alternative 'might' be to link it to a button in the request header - which redirects to a CRMscript - which then redirects to a tel-hyperlink. Probably you would have to use the "Action = Open website" logic then (and link it to your script which contains the HTML-redirect-logic), instead of executing a CRMscript.
Bas Kreijveld
13 Dec 2024 | 07:54 AM

Hi Fredrik,

with preference "Default values / Phone-link format" you can change the standart tel: protocol to somthing else e.g. domycall:%p

This way you can forward the call to your local listener wich can be defined in registry at

Computer\HKEY_CLASSES_ROOT\domycall\shell\open\command

Georg Diczig
12 Dec 2024 | 12:27 PM

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