Hi All, Are we aware of the issue where the new dialogs not working on the Document Dialog.  The following sample piece of code works on the Before and After Save or the Appointment, Sale and Project entites (I am sure it would work on Company and Contact, but I have not tested this).  However when using this script on the Document Before and After Save events, the dialog just does not show.  The script fires, and can see it in the trace, but the dialog is not displayed. #setLanguageLevel 3; EventData ev = getEventData(); EventDataDialogDefinition dialog; dialog.setTitle("Update Active Documents"); dialog.setType("yesno"); dialog.setIcon("question"); dialog.setPrefix("confirmUpdActDocuments_"); dialog.setText("There is already an active document for this document type and project. Do you want to make remove the active document status from the previous documents?"); ev.showDialog(dialog); The only dialog I can get to show for the document is the ev.setMessage,  I have tested this on the latest on site release of SuperOffice, and with SuperOffice online.  Does anyone know when this will be available, I have a script to write for a customer that requires this, and at the moment I cannot get this to work. Many thanks, Trevor  

Hi, We have built interaction between SuperOffice and Trello. We create cards and get statuses and such. Now I want to build a function that gets NSDocument from a Sale i SuperOffice and post it as an Attachment to a Trello Card. I have made successful posts and puts with the HTTP CRMScript class, but I can't figure out how to post a NSDocument Stream according to the Trello Instructions. https://developer.atlassian.com/cloud/trello/rest/api-group-cards/#api-cards-id-attachments-post It needs to be posted as multipart/form-data with a parameter/name of "file".   I have tried this, with no luck: HTTP h2; Bool addeddoc = h2.addDocumentData(8859); h2.addHeader("Content-Type","multipart/form-data"); Byte[] b2 = h2.post("https://api.trello.com/1/cards/" + trelloCardId + "/attachments?key=***************&token=*********************************7"); if (h2.hasError())   print(h2.getErrorMessage()); else {   printLine(String(b2,"utf8").utf8Decode()); } I get error "Error parsing body" Any ideas? 

Hi, I am running below code. It does not give any results. Even though the sale has documents. CRMScript: NSDocumentAgent documentAgent; NSDocument[] saleDocuments = documentAgent.GetSaleDocuments(SALEID); printLine(saleDocuments.length().toString()); for(Integer i = 0; i < saleDocuments.length(); i++) { String documentUrl = documentAgent.GetDocumentUrl(saleDocuments[i].GetDocumentId(), "", true); printLine(documentUrl); } C# var documentAgent = new DocumentAgent(config); var saleDocuments = await documentAgent.GetSaleDocumentsAsync(saleId); What am I doing wrong? NSDocument[]  and  saleDocuments are empty in both cases.    The Sale has documents:

Hi all, I don't know about you, but personally I use the script tracing functionality quite often. Often I just leave it on when I have created something, and then tell the customer to notice the exact time if something fails. Then I can go back, find the trace, and see what happened. However, one problem with tracing is that if you do something inside a tight loop, such as quering the database, you will get a lot of trace frames which pollute the result (and sometimes it will get cropped because the trace is too large). And viewing the trace gets cumbersome with all those not-so-interesting frames. So, I just create a new small function: pauseTracing(Bool), which you can put in your script around stuff you don't want to trace. It has an internal counter, and only traces when it is zero. So multiple calls to pauseTracing(true) must be matched with an equal number of calls to pauseTracing(false). Just place those around stuff you don't want to trace like this: Void doStuff() { SearchEngine se; se.addFields("ticket", "id,title"); se.setLimit(10); pauseTracing(true); for (se.execute(); !se.eof(); se.next()) { titles.append(se.getField("ticket.title") + ","); } pauseTracing(false); } If a script is not being traced, then this call will have no effect. So you can just leave it in your production code. Available from our next release, 10.2.6. Sverre

I have a trigger on 'Service: Saving a request' which post data to a webservice. But we see that sometimes data is send send several times right after each other. I expect the trigger is fired (like if it was a webhook) by different areas of the SuperOffice code updating the ticket/request. Since I do know where or why I have tried to prevent it by indicating that my code is allready running and should not run again (until finished). A) Setting eventdata state using ed.setStateValue ("running","yes") B) Setting global variable using setGlobalVariable("running","yes") Ex like this: String working = getGlobalVariable("running"); if (working == "yes") {   return; } setGlobalVariable("running","yes"); <post to webservice here>   But I have no success, maybe the code actually is able to finish before the next time it is fired. but... I never clear the variable. How do I prevent it from running again sending the same data?    

Hi all, Today we have been made aware of a problem with customer login for customized customer portal sites that we are currently fixing. Let me share some details on this. For the latest release, we have modified the authentication for customers (used for the portal login). We did this for security reasons, since hashing algorithms and brute force power have evolved since the old implementation was done. As a consequence, we also removed the Customer.getValue("password") CRMScript method and rewrote all places it was being called in our code. The idea was that there was no good reason to expose the encrypted hash. What we did not know is that the CRMScript library shared on github is actually using this functionality to authenticate a customer, by using setValue("password") and getValue("password") on an unsaved customer to calculate the hash. Now, this method would have failed with our new encryption anyhow, because our current solution is also salting, which means the hash will vary randomly for a fixed password. The solution we have decided to implement, and that we are currently building and will roll out to affected customers as soon as possible, is a new CRMScript method: Integer authenticateCustomer(String username, String password) We believe this is the correct solution to your requirement: being able to authenticate a customer. It does not expose the hash, but it lets you check whether a username/password combination is valid. If so, it will return the personId of the customer. It not, it will return a null-Integer. This means that you will need to update any customizations you have using the old lib-auth method to the new method as soon as a customer is upgraded to the new version. We sincerely apologize for the inconvenience. We were not aware that the getValue("password") method was being used for this purpose. Please get in touch with us, or reply to this post if you have further feedback or need assistance related to this. Sverre  

Hi All, We often use CRMScript to send emails out of SuperOffice.  The formatting flexibilty with the reply templates, and the fact that you can send out links to SuperOffice forms with the custSessionKey included is really useful. But we are often asked if we can archive the email we have sent via CRMScript against the recipients record in SuperOffice.  I certainly do not know of a way of doing this, but does anyone know if is it possible to do this, and if yes, how I would go about doing this? Many thanks, Trevor