Technical Product Forums

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An areas to discuss Networks/Systems administration type questions about SuperOffice products. Ask product configuration type questions in the Administrator Forums (not here in the technical area).

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API calls to real account instead of SOD tenant

Hi, I have developed an API integration with SuperOffice using a developer account (tenant Cust55171 ) at the endpoint https://sod3.superoffice.com/Cust55171/api/ . Everything works correctly against this developer tenant. Now, I want to connect the same API to the production tenant ( Cust15673 ) at https://online4.superoffice.com/Cust15673/api/ so that I can access the real data. My question is: How do I register my integration/app against the production tenant? Thank you in advance.

EO

Erika Olsson
0
0
10 h, 14 m ago | 12:34 PM
Topic:
CRM Web Application
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Travel gateway not regenerating counters and statuses

We have multiple on-prem installations where we are trying to regenerate the counters and status's via the travel gateway every night. While we can run the regeneration manually by clicking execute in the travel gateway user interface without any problems, the scheduled execution only works sporadically. On 2 of the installations the scheduled execution works 9 out of 10 times. But on the last installation i have not seen it work a single time yet.  Since i'm quite new to SuperOffice there is a probably a lot im overlooking, but my first question is for a log of somekind? So I can possibly see why the scheduled execution fails or doesn't start. And also is the travel gateway still the way to go?

KC

Kasper Clausen
2
1
10 Dec 2025 | 02:54 PM
Topic:
CRM Windows Application

Last reply

Thank you so much. The issue was the SuperOffice system user was not correct. Initially I had just used the soUser command parameter to change it, and when it still didn't work i assumed that the user wasn't the problem. But after a reinstall of the service with the correct system user it finally works. Thank you very much for taking the time to point me in the right direction.

KC

by Kasper Clausen
13 Jan 2026 | 10:35 AM
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GET /Document returns empty array in DevNet tenant despite having documents in regular account

Hi, I’ve created a developer account to experiment with the SuperOffice Web API. I followed all the steps to register an application and connect it to the SuperOffice services. However, when I make a GET request to:   https://sod3.superoffice.com/CustXXXXX/api/v1/Document I get the following response:   { "odata.metadata" : "https://sod3.superoffice.com/Cust55171/api/v1/Archive/$metadata" , "odata.nextLink" : null , "value" : [ ] } So the API returns an empty array. I know that in my regular SuperOffice account (not the developer tenant) there are many documents present. My question: is it expected that the DevNet/developer tenant does not contain documents, or am I missing a configuration step to access them via the API? Also, if it is expected, how do I fix it? I want all my documents in my SuperOffice account to be available as usual when making API calls. Thanks in advance!

EO

Erika Olsson
2
2
18 Dec 2025 | 07:53 PM
Topic:
CRM Web Application

Last reply

Hi Erika, So we have 3 different environments, each have tenants (users, apps, sign-in service and so on) so when you go to sod.superoffice.com can log in and you will be redirected to sod3.superoffice.com/Cust55xxx where you can create test data manually.  Now, even though you most likely have the same username (your email address), the password in SOD may be different than what you have for online.superoffice.com and dev.superoffice.com as this is created when you activate the tenant in SOD.    For later, after you've tested it successfully: Your app today only have access to the SOD environment, in the developer portal you see that the configuration is only published to SOD:  When you're ready to get access to the production environment, you use the Request to publish to start the app validation: https://docs.superoffice.com/en/developer-portal/create-app/request-to-publish.html
by Margrethe Romnes
7 Jan 2026 | 12:03 PM
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Accessing SuperOffice API with a Regular Account

I want to retrieve documents from SuperOffice via their API. I currently have a regular SuperOffice user account, not a developer account. What do I need to do to be able to call the API with my regular account? Specifically, where can I find all the necessary values such as the base URL, authentication method, client ID, client secret, and are there any other credentials or settings required to successfully make API requests? I will be using Python/FastAPI to retrieve dcuments and store them locally. Thanks in advance.

EO

Erika Olsson
0
1
17 Dec 2025 | 10:10 AM
Topic:
CRM Web Application

Last reply

Thank You!

EO

by Erika Olsson
18 Dec 2025 | 07:49 PM
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Status Update: SuperOffice 11.6 On Site

Release Postponed: Unfortunately, the release of SuperOffice 11.6 On Site has been postponed again. We are currently investigating four critical issues that must be resolved to ensure a positive experience for our On Site customers. Given the high cost of upgrading On Site solutions, we are committed to maintaining a higher standard of quality. Current Timeline: Best-case scenario: Release during next week (Week 50, 2025) Estimated release date: 11 December 2025 Worst-case scenario: Release may be pushed to January Please note that these dates are subject to change as we continue our work across multiple teams. Impact: We recognize this delay may disrupt planned customer activities. However, delivering a stable version is our top priority, rather than releasing a version that would require immediate patching. Important Change – Active Directory Support: No AD Authentication: Version 11.6 On Site will be released without support for Microsoft Active Directory (AD) as an authentication provider . Reason: Microsoft AD is now considered an obsolete technology, making development, debugging, and testing increasingly costly and time-consuming. For Customers Using AD: If you rely on AD authentication, please wait to upgrade until a future release restores this functionality. At this time, we do not have a confirmed date for AD support in upcoming releases.
Erik Eide
2
5
5 Dec 2025 | 02:18 PM
Topic:
CRM Web Application

Last reply

Thanks Erik! Glad to here that AD-Authentication will be kept. //Anders
by Anders Larsson
16 Dec 2025 | 03:32 PM
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Template variables

Hi, Are there any plans to make template variables available for extra fields so they can be used in documents? Right now, we have to duplicate fields to UDEFS just so we can use them in documents.  
Henning Dahl
1
0
20 Oct 2025 | 12:41 PM
Topic:
CRM Web Application
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Template variable

I have a webpanel on ticket that works fine, but in Mobile CRM the ticket id sent in to the webpanel is '0'. The URL to the webpanel is      /CS/scripts/blogic.fcgi?_sf=&action=doScript&includeId=showPanel&entryId=<tiid>&__ticket.id=<tiid> And when I copy the URL in Mobile CRM <tiid> is replaced with 0. Is this a bug?

FF

Frode Follerås
3
1
7 Oct 2025 | 06:43 AM
Topic:
CRM Mobile Application

Last reply

The bug id itself is: 83790
by Jan Petter Hagberg
8 Oct 2025 | 06:27 AM
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SSO Single Sign-On Microsoft 365 Federated Id

Hi, We have enabled f ederated sign-in using this guide: Register identity provider (domain name) | SuperOffice Docs The hope was to alleviate the need to remember several passwords and make SO sign in immediately because our browser already has the user signed in to their MS365 account. But unfortunately, our user needs to enter their email address every time they open SuperOffice Online to then initiate a redirect to the login screen (sometimes they even need to enter their password again). Is this really the intended functionality or are we missing a part of the setup? BR Allan

AL

Allan Lundsby
3
1
4 Apr 2022 | 12:49 PM
Topic:
CRM Web Application

Last reply

We are facing the same issue as Allan, what was the solution?

TH

by Troels Havtorn
16 Sep 2025 | 12:08 PM
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soprotocol misbehaves in SuperOffice 11.3

Hi,  after Online upgraded from SuperOffice 11.2 to 11.3 we see that URL's used to open a new ticket and set a person selected, no longer works. This feature is documented at the top here: https://docs.superoffice.com/en/ui/soprotocol/howto/requests.html When navigating to https://online2.superoffice.com/CustXXXXX/default.aspx?ticket.new?person_id=123, it redirects to https://online2.superoffice.com/CustXXXXX/default.aspx?ticket.new.minicontact?ticket_id=0&selection_id=456, and no person is set on the ticket. Seems like something has happened to soprotocol in 11.3. Is there a new way of doing this now, or is it broken?
Frode Lillerud
11
12
9 Sep 2025 | 06:57 AM
Topic:
CRM Web Application

Last reply

Wave 0 was upgraded to this hotfix yesterday, so all test environments and partner demo sites. The rest is planned for tonight.
by Margrethe Romnes
15 Sep 2025 | 09:31 AM
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Persons created via ContactAgent.SaveContactEntity in SO 11.3?

Hi, while troubleshooting an issue with persons being created twice on contacts, I noticed that the SaveContactEntity method on the ContactEntity class has started to create new persons from version 11.3. Here is a CRMScript which demonstrates the issue. On 11.2 no person is created, while on 11.3 the person is created. #setLanguageLevel 4; NSContactAgent agent; NSContactEntity contact = agent.CreateDefaultContactEntity(); contact.SetName("Dummy company"); NSPerson[] persons; NSPerson person; person.SetFirstname("Waldo"); persons.pushBack(person); contact.SetPersons(persons); contact = agent.SaveContactEntity(contact); In version 11.2 the Waldo-person was just ignored. The same issue applies to the REST API, so it's not a CRMScript issue, it's just easier to visualize with CRMScript. Is this intentional?
Frode Lillerud
0
0
2 Sep 2025 | 02:01 PM
Topic:
CRM Web Application