Could not send email confirmation privacy

Hi!

Looks like this. I do not have Outlook at the server, but the user setting is like that to. They uses Outlook.

Is "e-mail service" set to be 'SuperOffice' (Inbox), or Outlook? If 'Inbox' - Is the inbox configured and setup (able to send email)? Is it setup with the same 'sending email address' as your login-name/username?

Hi!

Registered_associate_id for Ann-Cathrin is deleted. 

Tried with another person, with a registered_associate_id that exists and then it works. So it might be related to bug 57700

Hi!

Ann-Cathrin is an external person in this case. Works if we send it to an internal person.

Anne Lene

Hi Anne Lene,

It seems to me that you are trying to send the privacy email to an "Intern" associate?

Is AC registered on the owner company? I have experience this in previous versions that the error message will appear if this was
the case. Have you tried to send the pricavy email to an external person? Try register you own address on another person and try again. 

/Jan

Then it could be related to bug 57700. That the person who registered this contact person does not exist anymore or does not have an email address. Could it be this?

Hi!

She has a email address on here person card.

These emails are sent by MailGun. 

I think that user that is trying to send the emails does not have email address on his/her contact card. Could you please check that?

** My bad, did not see your last comment** Good to read that it is working :-)

Hi Anne Lene,

Is this a OnPremise installation? In that case the mails are sent via SuperOffice Service. When The ejSchedule service is not started, the mails will not be send and stay in the service outbox. You can check this in Service uder System / Email.

If the ejSchedule service is started and the mails are still in the Outbox, you can see the reason why they are not sent by double clicking on one of the items.