Hello SuperOffice Developers!
We're excited to announce Developer Portal 2.14. The headline of this release is the new App Support experience in the Messaging Center — a dedicated workspace where partners can follow up on and respond to customer support requests related to their apps, while SuperOffice keeps full visibility of the conversation.
Better Messaging Center for app support
The Messaging Center now gives partners a clear, dedicated view of tickets that may need their attention, with everything needed to act on them in one place:
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Filter, sort, and page through tickets by ticket ID, sender, title, partner, app, and last-updated date — all handled server-side, so it stays fast as your ticket volume grows.
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Reply directly from the Developer Portal with a new rich text editor that supports bold, italic, headings, links, lists, images, and file attachments.
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Reply All to bring everyone on the thread into your response in one click.
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See To, Cc, and Bcc for each message, with email validation on new recipients so mistakes are caught before Send.
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At-a-glance ticket counts per status on the dashboard widget, with one-click drill-down into the filtered list.
See the message center on docs.superoffice.com for a full walkthrough.
Coming next
We're already working on the next phase of App Support, planned for the next Developer Portal release:
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A dedicated support email field in Partner settings, so partners can decide which address receives app support correspondence.
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Notifications when new app support requests arrive, or when existing tickets get new messages that need partner follow-up.
Stay tuned!