I’ve built a screen and encountered a problem! I’ve used the “Message” building block in the screen to open an additional page where you can respond to request messages. The screenshot below highlights a bug. If you click "reply" to the request, then "Edit" and then choose "Cancel," the case header from the old service interface appears. Where is this coming from? It doesn't show unless I click "Edit", and then "Cancel".  Also, I have a feeling it’s a leftover from the Old Service, and I’m wondering what will happen when old service is decommisioned—will these screen layouts stop working as they do now? Does anyone know? I have a hard time finding information about this.  I’m currently using this screen because it allows me to include attachments from previous emails in the request thread, something that the UI for regular case messages doesn’t allow me to do anymore after the update.     This is the layout of the screen definition. Then, I add a template variable in the url to get the ticket to show, like this  https://online3.superoffice. com/**CONTEXT**/CS/scripts/ blogic.fcgi?_sf=28&action= doScreenDefinition&id=78& entryId= <tiid> I sent this in as a bug, but I got sent here as bug@SuperOffice.com does not have ownership over this since it is a customization.  Does anybody know how to fix this? And if this will stop working as it does right now in the future. 

Hi again, Complementing the Our contact field with a secondary contact from our side I created a custom field which was the type list and the list used was associates. However when importing companies from excel our contact is updated but my custom field is not - even if the input is the same (same name). Is there some extra setting for that?  As an extra inpur I tried importng a custom field for relevant group - I first tried importing to the field (type list wth list used being General - User Group) but failed. However when creating my own list and changing to that for the custom field it was working.  Thankful for answers! :) 

Is there any way for me to create a Web GUI that is visible as a navigator button, that changes the url of the current window? The default behaviour is to navigate to the specified url in a new window, but I would like to change my current one instead. 

Is there any way for me to create a Web GUI that is visible as a navigator button, that changes the url of the current window? The default behaviour is to navigate to the specified url in a new window, but I would like to change my current one instead. 

Working on getting some very custom intigrations working again after an upgrade from 8 to 10. I originally had some code that added Appointements to projects that worked using the old VBScript toolset. Now I wanted to switch this over and just add it using straight SQL  (Microsoft SQL) When I do this I create the record in the APPOINTMENT table with an ID of the MAX Current ID +1 Then Create the record for that ID in the TRAVELTRANSACTIONLOG  for that ID. I make a record in the VISIBLEFOR table and again the TRAVELTRANSACTIONLOG table according to the documentation. Everything is displayed correctly but I can not add a new Appointent in the UI till I delete it. Assuming because it is trying to add it with the ID I just added. Is there another table controling the IDs I need to update so the system will grab the next avalaible? The Table COUNTERVALUE is completly empty. FYI Thank You, Jeff

Hi there,   I was wondering where exactly in the database I can find the link between a custom field (ProgId) and the corresponding column name in the database. For example if I have a custom field "SuperOffice:45" for the person entity, how do find out the column name in the UDPERSONSMALL table (e.g. "long06")? Unfortunately, none of the system tables (sys.columns, sys.tables etc) seem to map directly to the info found in the UDEFFIELD table and I was unable to locate any dedicated mapping table. We do regular bulk updates of custom fields and for now the only way to find out the right column name is by changing the value in the UI and checking for differences in the UD-tables.   Any hint would be greatly appreciated!