Hi.
I would like make so that when I change an status in service it will be automaticly sendt an email to customer.
For notice this is not the "standard status" but a new type of status I have added in the line:
I have tried to make make this based on macro but whitout any luck.
Someone who is having some tips of how I should "build" this macro for making this automaticly aswered go out to the customer?
All Replies (3)
Hi, Johanna.
Follow these steps:
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Create a reply template.
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Obtain the ID for the status you want to trigger the message. You can see it in the tooltip.
3. Create a new trigger (macro).
Make sure to load the request ID.
For the second step, load the reply template with the criterias. Use the ID you recived in step 2. 
perform a "change request" and send the reply template.
Now, if you change a request to the specified status, this will happen:
Can you please explain the first step litt more because i dint fint the same page that you are showing?
Hi, Johann!
You can create a reply template like this:
And in step two you find the statuses like this:
let me know if you run in to any issues.