Hello. We discovered today that our button for opening stored templates has been moved from the mail window and to a sidepanel on the right side of the screen. We have also noted that for new requests (mail) it is not possible to use the feature at all.  This affects us quite much with thousands of emails beeing sent every day with our own premade templates. As we have made some setup ourself, im not sure if this affects all, or just us. How can we move it back to as we had it before as this makes answering emails less effective?

Hi,  I received a request from a colleague to create a dashboard with certain information. The information is so important that static selections are needed. However, when trying to create a widget and searching for the specific selection, it looks like only dynamic selections are allowed. Is that correct, or am I doing something wrong?

Hi SuperOffice Support, I’m reaching out regarding an issue with a mailing I’m preparing in SuperOffice. It’s an invitation to a webinar, and I’ve used the same process several times before without any problems. The reader registers by filling out a webform, which then shows a "Thank you for your registration" message on screen, as expected. However, the confirmation email that should be sent to the address provided in the form is not being delivered. I’ve checked that the form and confirmation settings are the same as previous campaigns, but the confirmation email isn’t arriving – not even in the spam folder. Could you please help me understand what might be going wrong or if something has changed in how email confirmations are handled? Thanks in advance, //Åsa

Hi, Are there any plans to make it possible to sort sales amounts from highest to lowest? 

We run the Superoffice 7.5 vertion for several years so far, with no major problems. Today the admin software failed to open the options tab. The only thing that appears are the change of serial number selection with the Yes and Cancel greyd, not working.  I need to force out a user since while he tries to log in he gets a report "you are already log in", and I do not have the options? Any ideas???

Im using SuperOffice with a Keyforce integration. I’d like to create a selection based on what our customers have purchased (turnover) this year – but using data from our ERP system, which is synced to SuperOffice via Keyforce. Is this possible? Or do I need to go into each individual company card to view this information under the Keyforce “Sales Figures” tab? We’re really hoping to be able to combine ERP sales data with selections in SuperOffice – is there any way to achieve this? P.S. We are not using the sales funnel in SuperOffice, so all turnover data only exists in the ERP system.

I want to create a selection in SuperOffice that lists customers without any registered activity in the past year. Do you have any tips on how to set this up?

Does the status of a case not change automatically when a response has been sent to the customer but the case has not been closed?