Pilot programs

Pilot programs typically run for a 3-to-6-week period. In some projects, we will need a longer and more extensive period to properly test new features.

All the features in the pilot program have undergone internal testing before you start using them. But it is possible that you’ll discover and experience a few major and some minor bugs that break certain parts of the product. But it’s very rare that you’ll find critical bugs that require immediate attention.

When you sign up for our pilot program, you will be asked to sign an agreement. In short, we agree that we will:

• Assist you in solving problems related to the pilot testing.
• Fix any bugs and problems that are found during the pilot program.
• Review suggestions for improvements and/or changes to the pilot. feature

And you agree to:

• Use the product for a minimum amount of time each week the way you will use it in real-life and/or using the sample scenarios.
• Ensure that at least two people are involved in testing and using the feature.
• Provide weekly feedback during the pilot period via the feedback form and our pilot program forum.
• Give an endorsement about the feature that we can use publicly.

There are no subscription or license costs involved when testing new features as part of the pilot program. In general, there are no additional costs involved when the feature is released, but there may be exceptions.

Typically, there are no costs involved for the consultancy services which are provided to help you get the pilot feature up and running either. Again, there may be some exceptions or limits to what is included.

This is always explained and outlined to you by our product specialist before we implement the pilot program.

The best and preferred way to send us your feedback is by using the Feedback form.

You can share your feedback with us in three ways:

1. Feedback form – You can send us your feedback by filling in the Feedback form here. Using the standard fields of this form, you can let us know if you are particularly happy with the feature you are testing and you can explain any issues you may encounter.
2. Pilot forum – The pilot program forum is a place where we will inform everyone involved in the pilot program about relevant issues. It's also a place where you can post questions or provide feedback. You may receive answers from other customers and partners, as well as our P&E specialists.
   The pilot forum is only available to you when you have joined our pilot program.
3. Send us an email – you can also send an email to pilot@superoffice.com to share your questions and comments. This may be helpful when you want to discuss issues particularly relevant to your installation, process or app integration.

Sometimes we also send out a survey at the end of a pilot program to hear your thoughts, and/or arrange a one-on-one follow-up meeting with your local product specialist.