SuperOffice CRM Suite Plus

Published by Ragnhild Sheehan, 19 Aug 2026

Everything you want to know about SuperOffice CRM Suite Plus.

SuperOffice CRM Suite · Your plan: Plus

Your CRM is about to keep customers closer.

On October 1, your SuperOffice plan becomes Plus, part of the new SuperOffice CRM Suite. Everything you use today stays. What's added helps you respond faster, send the right message at the right time, and keep customers for the long run.

October 1 · Your account moves automatically. Nothing for you to set up.

CRM Suite Plus

Enhance your customer experience and improve retention

Why the change

Winning a customer is the start. Keeping them is the business.

Your sales, marketing, and service teams share the same customers, the same goals, and increasingly, the same need to work smarter, and not in silos. SuperOffice CRM Suite is built around that reality. One connected platform covering the entire Relationship Loop. From finding and winning new business, to growing accounts, to taking care of customers every step of the way.

More is now included as standard in your CRM. Your plan gives you a wider range of capabilities across sales, marketing, and service, plus powerful AI capabilities embedded directly in the CRM to help your teams work faster, follow up smarter, and spend less time on manual tasks.

The result: more value from what you already have, without changing your CRM setup.

Loyal customers come from a thousand small moments: a fast answer, a relevant message, a team that already knows the story. Plus connects sales, service, and marketing into the full Relationship Loop, with the automation and AI to get those moments right, every time.

What's new for you

Start from where you are today

Plus replaces the Premium plans. Open your current plan to see exactly what's added, and what stays the same.

I'm coming from Marketing Premium  ▾

What stays: your marketing flows, mailings, forms, and segmentation all keep working. Some usage, like the number of mailings you send, now runs on generous built-in allowances, so most teams won't notice a change. Here's what gets added:

Sales pipeline and targets, includedFollow your leads past the click, all the way to closed deals, targets, and real revenue.
Service with smart ticket resolutionResolve requests faster and smarter, and time your campaigns around what customers actually need.
Contract ManagerNow included in your plan. Automate and stay in control over your contracts and renewals.
ERP connectivitySegment on what customers actually buy, not just what they click.
AI across the whole loopSuggested replies for your service team, and AI that adapts to your business, not the other way around.
Everything in Core and GrowthMobile CRM, unlimited dashboards, automations, sales targets, data syncs, all included below Plus.
I'm coming from Sales Premium  ▾

What stays: your pipeline, targets, forecasting, and documents all keep working. Some usage now runs on generous built-in allowances, so most teams won't notice a change. Here's what gets added:

Unlimited marketing flows, includedWelcome series, renewals, win-backs, reach customers at the right moment, automatically.
Service with smart ticket resolutionSee the open requests behind your deals, and resolve them faster, smarter.
Sales Assistant AgentAI suggests the next best action at every stage, so deals keep moving instead of stalling.
ERP connectivityQuotes, orders, and customer data that agree across systems, CRM and ERP in sync.
AI across the whole loopSuggested replies, next-best-actions, and AI that adapts to your business, not the other way around.
Everything in Core and GrowthMobile CRM, unlimited dashboards, automations, sales targets, data syncs, all included below Plus.
I'm coming from Service Premium  ▾

What stays: your requests, queues, SLAs, and customer history all keep working. Some usage, like the number of requests resolved, now runs on generous built-in allowances, so most teams won't notice a change. Here's what gets added:

Sales pipeline and targets, includedSee the deals behind the requests, and turn great service into the next sale.
Unlimited marketing flows, includedKeep customers informed and engaged with automated campaigns, previously a separate purchase.
Model Context Protocol (MCP) connectEasily access tools, data, and services through a shared standard, using AI. Integrations get faster, tying different systems together smoothly into one.
ERP connectivityOrder and invoice context next to every request, fewer "let me check and get back to you" moments.
AI across the whole loopSuggested replies for your service team, and AI that adapts to your business, not the other way around.
Everything in Core and GrowthMobile CRM, unlimited dashboards, automations, sales targets, data syncs, all included below Plus.
FIND YOUR PATH

What should you explore first?

Pick your role, then your biggest challenge right now, and we'll point you to the part of Plus worth opening first.

Sales  ▾

What's your biggest challenge right now?

I've got more leads than I can realistically follow up on  ▾
The Lead Agent flags the promising ones automatically, so your attention goes where it counts.
I lose momentum on deals I haven't touched in a few days  ▾
Sales Assistant Agent suggests the next best action, so a deal never just goes quiet by accident.
Replying to every inbound message personally isn't scaling  ▾
Reply Assist drafts a response based on history, you approve or tweak, then send.
We're only using the CRM for sales right now  ▾
Marketing and Service came with your plan too, backed by real AI. Run automated marketing flows, or let faster, smarter ticket resolution handle support, worth a look even if your team hasn't touched them yet.
Marketing  ▾

What's your biggest challenge right now?

Our flows are one-and-done, no follow-through after the first email  ▾
Automated marketing flows trigger off what contacts actually do, welcome series, renewals, win-backs, without you managing each step.
Company records are still missing details our reps need  ▾
Company Insight fills them in automatically before your team even looks.
I can't tie a flow's performance back to actual pipeline  ▾
Decision-ready insight connects marketing flows to what's actually moving in sales.
Customer Service  ▾

What's your biggest challenge right now?

Ticket volume is growing faster than my headcount  ▾
Faster, smarter ticket resolution categorizes and routes automatically, so growth doesn't mean everyone drowning equally.
Agents spend too much time drafting instead of resolving  ▾
Reply Assist handles the draft, your agent handles the judgment call.
Customer records tied to tickets are often incomplete or outdated  ▾
Data Quality Agents keep them fresh automatically, so agents aren't working from stale information.
Consulting  ▾

What's your biggest challenge right now?

Company details are inconsistent across every client record  ▾
Company Insight fills the gaps automatically, so nobody's chasing down basic facts.
Every consultant wants the CRM to work a little differently  ▾
Customisation capabilities, plus a Workspace Assist tuned to your own prompts and workflows, adapt to how each person actually works.
Connecting to a client's own systems is a one-off project every time  ▾
MCP Connect makes SuperOffice the hub linking whatever tools that engagement calls for.
Product  ▾

What's your biggest challenge right now?

We can't act on feedback fast enough to matter  ▾
Faster, smarter ticket resolution means feedback reaches the right person before it's stale.
Connecting product data to outside tools is always custom work  ▾
MCP Connect links SuperOffice to the AI tools and systems you already use.
Company details tied to feedback are often out of date  ▾
Company Insight keeps them current automatically.
IT and Systems  ▾

What's your biggest challenge right now?

Every AI integration request becomes a bespoke project  ▾
MCP Connect gives you one standard way to link SuperOffice to the tools your teams already use.
Keeping data quality up faster than it degrades is a losing battle  ▾
Data Quality Agents work continuously, so it's not a battle you're fighting alone.
Teams keep asking for slightly different customizations  ▾
Customisation capabilities let each team shape their own fields and screens, without a ticket landing on your desk every time.
Finance and HR  ▾

What's your biggest challenge right now?

Ticket-style requests to our team pile up faster than we can triage  ▾
Faster, smarter ticket resolution applies the same automatic routing your service team relies on.
Company records used in reporting are often stale  ▾
Company Insight keeps them accurate automatically.
Our reporting fields never quite fit what we're asked to track  ▾
Customisation capabilities let you add the exact fields leadership keeps asking for.
Learning and Development  ▾

What's your biggest challenge right now?

New hires need to understand AI agents, not just static fields  ▾
Show them Reply Assist in action, it's the clearest, fastest way to demonstrate Plus's AI.
Ramp-up material can't keep pace with how fast the AI evolves  ▾
Workspace Assist, tuned with your own prompts and workflows, becomes the up-to-date guide, not a slide deck.
It's hard to show the ROI of AI features to a skeptical new hire  ▾
Point to faster, smarter ticket resolution, a clear, measurable before-and-after.
CRM Administrator / Operations  ▾

What's your biggest challenge right now?

AI integration requests keep landing on my desk with no standard  ▾
MCP Connect gives every team the same standard way to connect AI tools.
I'm asked to prove data quality is improving, not just maintained  ▾
Data Quality Agents run continuously and the gains show up in the dashboard, not just anecdotally.
Every team wants a different flavor of automation  ▾
Customisation capabilities, plus Sales Assistant Agent and Reply Assist for the teams that need them, let each group get what fits.
Management / Leadership  ▾

What's your biggest challenge right now?

I want AI helping the business, not just answering questions  ▾
Lead Agent and Sales Assistant Agent take real action, flagging and prioritizing, not just responding when asked.
Service is scaling but quality is starting to slip  ▾
Faster, smarter ticket resolution keeps quality consistent even as volume climbs.
I need marketing, sales, and service to move as one, not three teams  ▾
Automated marketing flows, the pipeline, and ticket resolution all connect to the same customer record.
Partner / Consultant  ▾

What's your biggest challenge right now?

Every partner needs the CRM tuned differently for their clients  ▾
Workspace Assist, customized with each partner's own prompts and workflows, adapts without a separate build.
Connecting to each client's systems is bespoke every time  ▾
MCP Connect gives you one repeatable way to link up, instead of starting from scratch.
Company data quality varies wildly between partners  ▾
Company Insight and Data Quality Agents keep every partner's records to the same standard.
Other  ▾

What's your biggest challenge right now?

I'm not sure the AI here is worth the shift from Growth  ▾
Try Reply Assist on your next ticket, it's the fastest way to feel the difference.
I want the AI to do more than answer questions  ▾
Lead Agent and Sales Assistant Agent act, not just respond, flagging and suggesting on their own.
I'm cautious about handing tasks over to AI  ▾
Start small with Reply Assist, you approve every draft before it goes out.
Worth knowing

Six things in Plus you'll actually use

Not a feature list. These are the changes our customers notice in their first month, open each one to see why it matters.

Faster, smarter ticket resolution  ▾
Requests get understood, routed, and resolved with less back-and-forth. Why it matters: the fastest way to lose a customer is a slow answer. The fastest way to keep one is the opposite.
Automated marketing flows  ▾
Build unlimited flows that deliver the right message at the right time, whether that's welcome series, renewals, or win-backs. Why it matters: leads become loyal customers when nobody has to remember to follow up.
Reply Assist  ▾
AI-suggested replies to incoming requests, based on customer history, so your team responds faster with less effort. Why it matters: the reply is drafted before you've finished reading the request.
Sales targets and goals  ▾
Set targets for teams and individuals, and track progress as it happens. Why it matters: marketing, sales, and service finally measure success against the same numbers.
ERP connectivity  ▾
Connect SuperOffice to your ERP so customer, order, and invoice data flow between them. Why it matters: communication built on what customers actually bought beats guesswork every time.
Everything in Core and Growth, included  ▾
Mobile CRM, unlimited dashboards, automations and workflows, calendar sync, data syncs, and built-in AI for daily tasks. Why it matters: Plus isn't a different CRM. It's the same one, tuned for customer experience and retention.
AI in Plus

AI that thinks, acts, and adapts, for your business

In Plus, AI works proactively across service, sales, and marketing, on your terms, with your customer data, inside SuperOffice. Let the AI in your CRM help you with the next move.

Live now

Writing Assist

Draft emails, notes, and follow-ups in seconds, then edit to make them your own.

Coming soon

StartPage

Your personalized CRM homepage, with the information and shortcuts most relevant to your day.

Live now

Workspace Assist

Your assistant in a side panel. Ask questions about your data, get answers, take action, without leaving your flow. In Plus and Super, it’s also customizable, with your own prompts and workflows tailored to how you work.

Live now

Request Insight

Understand the sentiment behind incoming requests instantly, and prioritize the customer who needs you first.

Live now

Summary Assist

Long email threads and request histories, summarized so you can act in seconds, not scroll for minutes.

Live now

Translation Assist

Customer writes in any language. You read it in yours. And answer back.

Live now Uses credits

Card Assist

Scan a business card, get a complete contact in SuperOffice. The fair-end of the trade show just got useful.

Live now Uses credits

Company Insight

Add a company and let AI do the rest, details pulled in automatically from external sources.

Live now

Category Insight

Incoming requests categorized automatically, so cases reach the right team faster and more consistently.

Coming soon Uses credits

Data Quality Agents

An always-on agent that monitors your CRM data and suggests updates, adding missing details and removing duplicates, so your team works with fresh data and less admin.

Live now

Smart Form Designer

Describe the form you need, and AI builds it, styled to match your brand, ready to drop onto a page or send by email.

Live now

Reply Assist

AI-suggested replies to incoming requests, so your team responds faster, more consistently, and with less effort.

Pilot

MCP Connect

Link SuperOffice to the tools you already use, making your CRM the AI-powered hub of your business.

Coming soon

Lead Agent

Never miss an opportunity. AI identifies and suggests leads based on customer input, so your team knows where to focus next.

Coming soon

Sales Assistant Agent

AI suggests the next best action at every stage, keeping deals moving and opportunities from slipping through.

Live nowPer-user add-on

SuperNotes

Prepares for and joins your meetings, takes the notes, and updates the CRM, automatically.

Apps

Apps that extend your CRM

Connect SuperOffice to the tools you already use. Some apps are included in CRM Suite plans, others are free for everyone. Select an app to see what it does for you.

Which included apps you get depends on your plan, see the price list or app store for details.

Included in your CRM Suite
Book My Calendar▾

Book My Calendar gives your customers access to your SuperOffice CRM calendar so they can book time with you quickly and efficiently, without the back-and-forth of finding a slot. Meetings get arranged faster, and every booking lands in your calendar automatically.

Map4You Pro▾

Map4You Pro visualizes your SuperOffice CRM data on Google Maps, so you can see where your customers and prospects actually are. Planning routes, territories, and visits becomes far more effective when your pipeline is laid out geographically.

Contract Manager▾

Contract Manager helps you stay on top of every contract with central management and automated reminders, so renewal dates and obligations never slip through the cracks. You keep control of commitments and never miss a deadline that matters to a customer.

ConnectERP for Business NXT▾

ConnectERP gives you a live link between SuperOffice CRM and Visma Business NXT, so account, order, and invoice data flows between the two systems automatically instead of being re-keyed by hand. Your sales and finance teams work from the same numbers, which means fewer errors, no duplicate entry, and faster answers for customers.

ConnectERP for Fortnox▾

ConnectERP gives you a live link between SuperOffice CRM and Fortnox, keeping prices, products, and customer data in sync across CRM and accounting without manual updates. You can quote with confidence on current prices and spend far less time reconciling two systems.

ConnectERP for Tripletex▾

ConnectERP gives you a live link between SuperOffice CRM and Tripletex, making customer, order, and invoice data available directly in CRM and keeping it current automatically. Everyone sees the same financial picture right next to the relationship, so nobody has to switch tools to check status.

ConnectERP for Visma Net▾

ConnectERP gives you a live link between SuperOffice CRM and Visma Net, with live access to ERP data inside CRM and no exporting, importing, or re-typing between systems. The result is less admin and more accurate customer conversations, grounded in real order history.

Custom App▾

Custom App lets you build your own customizations and integrations using SuperOffice Development Tools, so you can tailor SuperOffice to the processes that are specific to your business rather than bending your business to the tool. You get a CRM that fits how your team actually works, with room to extend it as you grow.

Synchronizer for SuperOffice▾

Synchronizer keeps a two-way sync between SuperOffice and your Microsoft Outlook or Google calendar, so appointments and calendar items stay aligned across both systems automatically. That means no double-booking and no double entry, and every customer meeting is logged without you thinking about it.

Free
Google Workspace Integration▾

Google Workspace Integration connects SuperOffice with Google Workspace document management, so you can work on documents in Google while keeping them tied to the right customer in CRM. You collaborate seamlessly without ever losing the link between a document and the relationship it belongs to.

SharePoint Documents▾

SharePoint Documents brings Microsoft SharePoint document collaboration and sharing into SuperOffice, so you can store and co-edit documents in SharePoint while reaching them straight from the customer record. The result is effective collaboration and a single source of truth for every customer document.

SuperOffice for Outlook▾

SuperOffice for Outlook connects your Microsoft Outlook inbox with SuperOffice, letting you archive emails and see CRM context on your contacts without leaving Outlook. Your inbox and your CRM finally tell the same story, fully and seamlessly synchronized.

SuperOffice for Teams▾

SuperOffice for Teams archives your Microsoft Teams chats into SuperOffice, capturing conversations that happen in Teams against the right customer automatically. Nothing important gets lost in chat, because the full customer history lives in one place.

SuperOffice Gmail Link▾

SuperOffice Gmail Link lets you archive emails and capture contact details straight from your Google Gmail inbox into SuperOffice, so you can add contacts and log correspondence without copy-pasting into CRM. That means less manual entry and a CRM that stays complete and up to date.

The Plus space in the SuperOffice App Store
Browsing apps by category in the App Store

Explore the CRM Suite apps by category in the SuperOffice App Store.

How to add an app to your SuperOffice CRM

Step 1Anyone can browse the App Store. Open it from the settings menu inside SuperOffice.
Step 2Find an app that interests you and open it to read what it does. Apps included in your plan are marked.
Step 3When you’re ready, an administrator activates the app from the app listing. Look for the button that says Install, Start free trial, or similar, and follow the on-screen instructions.

Not an administrator? You can still help things along, share the app page with your SuperOffice administrator so they can activate it, or ask your SuperOffice contact to set it up for you.

Need help? Your SuperOffice contact or the Customer Experience Center can walk you through it.

Approving an app to activate it

An administrator approves the app.

Pricing, explained

Pricing

For some customers the subscription price will be adjusted, reflecting the wider capabilities now included. Here's how the model works, and why you stay in control of it.

One plan instead of separate modules

Sales, service, and marketing capabilities that were previously priced as separate premium modules are now in one Plus plan. Before you compare prices, compare what's inside: the fair comparison isn't Plus vs. your old module. It's Plus vs. your old module plus everything you'd have added to match it.

Your subscription fee will stay the same from October 1 until your next renewal date, giving you time to experience the new value with the old price.

Usage that grows when you do

Plus includes generous built-in allowances for things like mailings sent and requests resolved. You don't pre-commit to usage you can't predict. If a busy quarter pushes you over, you scale then, not before.

Marketing emails sentincluded allowance
 
Requests resolvedincluded allowance
 
Storageincluded allowance
 

Illustration. See the CRM Suite price list for your plan's exact allowances.

Questions about pricing? The Customer Experience Center is happy to help.

Frequently asked questions

Questions you might have

We bought a marketing tool. Do we really need sales and service too?  ▾
Maybe not all of it today, and that's fine. But your best campaigns are built on knowing what customers bought, what they asked for, and how the relationship is going. Sooner or later you'll want to follow a lead all the way to revenue, or time a message around an open request. When that day comes, the capability is already there. No new purchase, no new project, no waiting.
Will I pay more?  ▾
Your subscription will be adjusted in line with local market inflation, and for some customers the adjustment is higher because the plan now includes significantly more. Any change takes effect at your next renewal, not on October 1, so you have time to see the new value before the price reflects it. Your exact numbers are in the email we sent you, and your SuperOffice contact can walk you through them.
What is usage-based pricing, and can it surprise me?  ▾
Each plan includes built-in allowances for mailings, resolved requests, and storage. Most teams stay comfortably within them. If your usage grows, you'll see it coming in your dashboards, nothing changes without you knowing. It's designed so what you pay reflects what you actually use, not what you might use.
Do I have to do anything?  ▾
No. Your account moves automatically and everything you use today keeps working. The new capabilities simply appear in your plan. We'll follow up with short trainings and guides so your team can explore them at their own pace.
What if Plus is more than we need?  ▾
Talk to us. The Customer Experience Center can help you review how your team actually uses SuperOffice, and whether Plus or another plan in the suite is the right fit. The goal is a plan that earns its place on your invoice and brings you top value.
What happens next

Next steps

 

Now

Explore what's in Plus. Check your email for plan details.

 

October 1

Your account moves to Plus automatically. New capabilities switch on.

 

In coming months

We'll support you along the way, so you can truly master your CRM.

 

Your next renewal

Subscription price changes on your renewal date after October 1. Until then: new value, old price.

Questions? We're here to help.

Whether it's pricing, features, or whether Plus is the right fit, we're here to walk you through it.