CRM Suite Plus
Enhance your customer experience and improve retention
Winning a customer is the start. Keeping them is the business.
Your sales, marketing, and service teams share the same customers, the same goals, and increasingly, the same need to work smarter, and not in silos. SuperOffice CRM Suite is built around that reality. One connected platform covering the entire Relationship Loop. From finding and winning new business, to growing accounts, to taking care of customers every step of the way.
More is now included as standard in your CRM. Your plan gives you a wider range of capabilities across sales, marketing, and service, plus powerful AI capabilities embedded directly in the CRM to help your teams work faster, follow up smarter, and spend less time on manual tasks.
The result: more value from what you already have, without changing your CRM setup.
Loyal customers come from a thousand small moments: a fast answer, a relevant message, a team that already knows the story. Plus connects sales, service, and marketing into the full Relationship Loop, with the automation and AI to get those moments right, every time.
Start from where you are today
Plus replaces the Premium plans. Open your current plan to see exactly what's added, and what stays the same.
I'm coming from Marketing Premium ▾
What stays: your marketing flows, mailings, forms, and segmentation all keep working. Some usage, like the number of mailings you send, now runs on generous built-in allowances, so most teams won't notice a change. Here's what gets added:
I'm coming from Sales Premium ▾
What stays: your pipeline, targets, forecasting, and documents all keep working. Some usage now runs on generous built-in allowances, so most teams won't notice a change. Here's what gets added:
I'm coming from Service Premium ▾
What stays: your requests, queues, SLAs, and customer history all keep working. Some usage, like the number of requests resolved, now runs on generous built-in allowances, so most teams won't notice a change. Here's what gets added:
What should you explore first?
Pick your role, then your biggest challenge right now, and we'll point you to the part of Plus worth opening first.
Sales ▾
What's your biggest challenge right now?
I've got more leads than I can realistically follow up on ▾
I lose momentum on deals I haven't touched in a few days ▾
Replying to every inbound message personally isn't scaling ▾
We're only using the CRM for sales right now ▾
Marketing ▾
What's your biggest challenge right now?
Our flows are one-and-done, no follow-through after the first email ▾
Company records are still missing details our reps need ▾
I can't tie a flow's performance back to actual pipeline ▾
Customer Service ▾
What's your biggest challenge right now?
Ticket volume is growing faster than my headcount ▾
Agents spend too much time drafting instead of resolving ▾
Customer records tied to tickets are often incomplete or outdated ▾
Consulting ▾
What's your biggest challenge right now?
Company details are inconsistent across every client record ▾
Every consultant wants the CRM to work a little differently ▾
Connecting to a client's own systems is a one-off project every time ▾
Product ▾
What's your biggest challenge right now?
We can't act on feedback fast enough to matter ▾
Connecting product data to outside tools is always custom work ▾
Company details tied to feedback are often out of date ▾
IT and Systems ▾
What's your biggest challenge right now?
Every AI integration request becomes a bespoke project ▾
Keeping data quality up faster than it degrades is a losing battle ▾
Teams keep asking for slightly different customizations ▾
Finance and HR ▾
What's your biggest challenge right now?
Ticket-style requests to our team pile up faster than we can triage ▾
Company records used in reporting are often stale ▾
Our reporting fields never quite fit what we're asked to track ▾
Learning and Development ▾
What's your biggest challenge right now?
New hires need to understand AI agents, not just static fields ▾
Ramp-up material can't keep pace with how fast the AI evolves ▾
It's hard to show the ROI of AI features to a skeptical new hire ▾
CRM Administrator / Operations ▾
What's your biggest challenge right now?
AI integration requests keep landing on my desk with no standard ▾
I'm asked to prove data quality is improving, not just maintained ▾
Every team wants a different flavor of automation ▾
Management / Leadership ▾
What's your biggest challenge right now?
I want AI helping the business, not just answering questions ▾
Service is scaling but quality is starting to slip ▾
I need marketing, sales, and service to move as one, not three teams ▾
Partner / Consultant ▾
What's your biggest challenge right now?
Every partner needs the CRM tuned differently for their clients ▾
Connecting to each client's systems is bespoke every time ▾
Company data quality varies wildly between partners ▾
Other ▾
What's your biggest challenge right now?
I'm not sure the AI here is worth the shift from Growth ▾
I want the AI to do more than answer questions ▾
I'm cautious about handing tasks over to AI ▾
Six things in Plus you'll actually use
Not a feature list. These are the changes our customers notice in their first month, open each one to see why it matters.
Faster, smarter ticket resolution ▾
Automated marketing flows ▾
Reply Assist ▾
Sales targets and goals ▾
ERP connectivity ▾
Everything in Core and Growth, included ▾
AI that thinks, acts, and adapts, for your business
In Plus, AI works proactively across service, sales, and marketing, on your terms, with your customer data, inside SuperOffice. Let the AI in your CRM help you with the next move.
Writing Assist
Draft emails, notes, and follow-ups in seconds, then edit to make them your own.
StartPage
Your personalized CRM homepage, with the information and shortcuts most relevant to your day.
Workspace Assist
Your assistant in a side panel. Ask questions about your data, get answers, take action, without leaving your flow. In Plus and Super, it’s also customizable, with your own prompts and workflows tailored to how you work.
Request Insight
Understand the sentiment behind incoming requests instantly, and prioritize the customer who needs you first.
Summary Assist
Long email threads and request histories, summarized so you can act in seconds, not scroll for minutes.
Translation Assist
Customer writes in any language. You read it in yours. And answer back.
Card Assist
Scan a business card, get a complete contact in SuperOffice. The fair-end of the trade show just got useful.
Company Insight
Add a company and let AI do the rest, details pulled in automatically from external sources.
Category Insight
Incoming requests categorized automatically, so cases reach the right team faster and more consistently.
Data Quality Agents
An always-on agent that monitors your CRM data and suggests updates, adding missing details and removing duplicates, so your team works with fresh data and less admin.
Smart Form Designer
Describe the form you need, and AI builds it, styled to match your brand, ready to drop onto a page or send by email.
Reply Assist
AI-suggested replies to incoming requests, so your team responds faster, more consistently, and with less effort.
MCP Connect
Link SuperOffice to the tools you already use, making your CRM the AI-powered hub of your business.
Lead Agent
Never miss an opportunity. AI identifies and suggests leads based on customer input, so your team knows where to focus next.
Sales Assistant Agent
AI suggests the next best action at every stage, keeping deals moving and opportunities from slipping through.
SuperNotes
Prepares for and joins your meetings, takes the notes, and updates the CRM, automatically.
Apps that extend your CRM
Connect SuperOffice to the tools you already use. Some apps are included in CRM Suite plans, others are free for everyone. Select an app to see what it does for you.
Which included apps you get depends on your plan, see the price list or app store for details.
Book My Calendar▾
Book My Calendar gives your customers access to your SuperOffice CRM calendar so they can book time with you quickly and efficiently, without the back-and-forth of finding a slot. Meetings get arranged faster, and every booking lands in your calendar automatically.
Map4You Pro▾
Map4You Pro visualizes your SuperOffice CRM data on Google Maps, so you can see where your customers and prospects actually are. Planning routes, territories, and visits becomes far more effective when your pipeline is laid out geographically.
Contract Manager▾
Contract Manager helps you stay on top of every contract with central management and automated reminders, so renewal dates and obligations never slip through the cracks. You keep control of commitments and never miss a deadline that matters to a customer.
ConnectERP for Business NXT▾
ConnectERP gives you a live link between SuperOffice CRM and Visma Business NXT, so account, order, and invoice data flows between the two systems automatically instead of being re-keyed by hand. Your sales and finance teams work from the same numbers, which means fewer errors, no duplicate entry, and faster answers for customers.
ConnectERP for Fortnox▾
ConnectERP gives you a live link between SuperOffice CRM and Fortnox, keeping prices, products, and customer data in sync across CRM and accounting without manual updates. You can quote with confidence on current prices and spend far less time reconciling two systems.
ConnectERP for Tripletex▾
ConnectERP gives you a live link between SuperOffice CRM and Tripletex, making customer, order, and invoice data available directly in CRM and keeping it current automatically. Everyone sees the same financial picture right next to the relationship, so nobody has to switch tools to check status.
ConnectERP for Visma Net▾
ConnectERP gives you a live link between SuperOffice CRM and Visma Net, with live access to ERP data inside CRM and no exporting, importing, or re-typing between systems. The result is less admin and more accurate customer conversations, grounded in real order history.
Custom App▾
Custom App lets you build your own customizations and integrations using SuperOffice Development Tools, so you can tailor SuperOffice to the processes that are specific to your business rather than bending your business to the tool. You get a CRM that fits how your team actually works, with room to extend it as you grow.
Synchronizer for SuperOffice▾
Synchronizer keeps a two-way sync between SuperOffice and your Microsoft Outlook or Google calendar, so appointments and calendar items stay aligned across both systems automatically. That means no double-booking and no double entry, and every customer meeting is logged without you thinking about it.
Google Workspace Integration▾
Google Workspace Integration connects SuperOffice with Google Workspace document management, so you can work on documents in Google while keeping them tied to the right customer in CRM. You collaborate seamlessly without ever losing the link between a document and the relationship it belongs to.
SharePoint Documents▾
SharePoint Documents brings Microsoft SharePoint document collaboration and sharing into SuperOffice, so you can store and co-edit documents in SharePoint while reaching them straight from the customer record. The result is effective collaboration and a single source of truth for every customer document.
SuperOffice for Outlook▾
SuperOffice for Outlook connects your Microsoft Outlook inbox with SuperOffice, letting you archive emails and see CRM context on your contacts without leaving Outlook. Your inbox and your CRM finally tell the same story, fully and seamlessly synchronized.
SuperOffice for Teams▾
SuperOffice for Teams archives your Microsoft Teams chats into SuperOffice, capturing conversations that happen in Teams against the right customer automatically. Nothing important gets lost in chat, because the full customer history lives in one place.
SuperOffice Gmail Link▾
SuperOffice Gmail Link lets you archive emails and capture contact details straight from your Google Gmail inbox into SuperOffice, so you can add contacts and log correspondence without copy-pasting into CRM. That means less manual entry and a CRM that stays complete and up to date.
How to add an app to your SuperOffice CRM
Not an administrator? You can still help things along, share the app page with your SuperOffice administrator so they can activate it, or ask your SuperOffice contact to set it up for you.
Need help? Your SuperOffice contact or the Customer Experience Center can walk you through it.
An administrator approves the app.
Pricing
For some customers the subscription price will be adjusted, reflecting the wider capabilities now included. Here's how the model works, and why you stay in control of it.
One plan instead of separate modules
Sales, service, and marketing capabilities that were previously priced as separate premium modules are now in one Plus plan. Before you compare prices, compare what's inside: the fair comparison isn't Plus vs. your old module. It's Plus vs. your old module plus everything you'd have added to match it.
Your subscription fee will stay the same from October 1 until your next renewal date, giving you time to experience the new value with the old price.
Usage that grows when you do
Plus includes generous built-in allowances for things like mailings sent and requests resolved. You don't pre-commit to usage you can't predict. If a busy quarter pushes you over, you scale then, not before.
Illustration. See the CRM Suite price list for your plan's exact allowances.
Questions about pricing? The Customer Experience Center is happy to help.
Questions you might have
We bought a marketing tool. Do we really need sales and service too? ▾
Will I pay more? ▾
What is usage-based pricing, and can it surprise me? ▾
Do I have to do anything? ▾
What if Plus is more than we need? ▾
Next steps
Now
Explore what's in Plus. Check your email for plan details.
October 1
Your account moves to Plus automatically. New capabilities switch on.
In coming months
We'll support you along the way, so you can truly master your CRM.
Your next renewal
Subscription price changes on your renewal date after October 1. Until then: new value, old price.
Questions? We're here to help.
Whether it's pricing, features, or whether Plus is the right fit, we're here to walk you through it.