SuperOffice CRM Suite introduces a new, simpler way to use your CRM, built around one connected platform, rather than separate modules. You get a full 360° view of your customer's journey, as Sales, Marketing, and Service work together seamlessly. Every plan includes more built-in capabilities, including AI, to help you automate routine tasks, work more efficiently, and focus on what matters most: your customers.

The 5 Suite plans, Starter, Core, Growth, Plus, and Super, build on each other, giving you a clear path with more capabilities as your needs evolve and your business grow.

Starting October, you'll have access to a broader set of capabilities within your CRM Suite, including AI-powered tools built into your daily workflows. To make the most of them, all your SuperOffice users will have access to customer data across the full CRM Suite, giving everyone the context they need to do their best work.

To help your team get started, we'll be hosting a series of webinars and training sessions tailored to the new capabilities. Invitations and more details will follow in September.

Your data, workflows, and day-to-day usage will continue as before. This update adds capabilities; it doesn't remove what you already rely on.

Your data stays where it is with all CRM records, history, and setup.

If your subscription includes more than one installation, each of your environments will be updated according to their respective subscriptions.

Customers expect your team to always be aligned and informed across your commercial teams. By bringing everything into one suite, we reduce complexity and help you get more value, both faster and with less setup. The CRM Suite ensures that your company has a solid foundation to grow on, enabling you to further grow your customer relationships. As you are better equipped to handle your customers and their data, your customers in turn will be better equipped to stay and keep growing with you.

The transition will take place from 1 October. From this date, you will have access to your CRM Suite plan and its capabilities. Your subscription will continue as normal, and any pricing changes will be reflected at your next renewal.

Your SuperOffice subscription fee will be adjusted to reflect the new capabilities available in your CRM Suite. Although you get access to additional product capabilities 1st of October, your software subscription cost is not impacted before your next renewal after that date.

We commit to keeping pricing simple, transparent, and in line with the value you get. Please reach out to Customer Experience Center if you want to learn more about the specifics of your subscription.

An important part of enabling your company to grow with SuperOffice, is to allow your subscription to scale together with the value you experience. To support this, we are adjusting our metered services to be easier to measure and predict. .

Usage-based pricing allows you to have a foundational volume of activity included in your subscription, and rather than having to upgrade your software license, if usage over time exceed your allowance, the subscription will be adjusted to meet the usage level on items like:

• — Mailings sent
• — CEP logins
• — Tickets closed
• — Storage

As an admin, you will always be able to monitor your usage directly inside your SuperOffice CRM.

AI features in SuperOffice are built on the same security and privacy principles that govern the rest of the platform. Your customer data stays within your SuperOffice environment and it is never shared with third-party AI providers or used to train external models. All AI processing complies with GDPR, and data residency rules apply the same way they do across the rest of your CRM.

For a full overview of how AI is handled from a security and compliance perspective, visit our Trust Center and the dedicated AI and security FAQ.

• — Trust Center
• — AI and security FAQ

While the CRM Suite will bring customers more functionality overall, including general add-ons for all plans, certain functionality that requires specific implementation processes is not included in the CRM Suite. This includes for example SuperNotes, QuoteManager, FieldService, DataBridge, Customer Engagement Platform. You will of course keep all your current add-ons, whether they are included in a CRM Suite user plan or not.

You can upgrade at any time as your needs grow. Our plans are designed to scale with your business, so you can unlock more functionality when you're ready. If you would like to upgrade, reach out to your customer team.

No. The SuperOffice CRM Suite applies to customers using SuperOffice on cloud.

You can:

• — Reply directly to our emails
• — Contact your customer team
• — Contact our Customer Experience Center

We're here to help and look forward to welcoming you to the new SuperOffice CRM Suite.