Support & frequently asked questions

HI Bas, thanks. We have a single Support mailbox to support Emergency Incident with our Support Teams from diff. Regions for all global Customer. Currently integrierted is our Support Teams in HQ Bremen and Singapore, later planned is more Countries/Regions in Far east. I check in Database, the Escalation Level will be reached if alert-timeout is on time, with exception of Weekend and Red days. Maybe I must buld Logic to calculate this with seprated Time frame and red days for our diff. User groups in Scripts.

That's amazing news, thank you, I will let the customer know 😊

For a customer, we helped with calculating the merge fields in Word. See the example where we needed to find the unit price, but only had the line total price and quantity available.