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Support & frequently asked questions

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Common support topics

report_problem Why is MailLink not installed when I download WebTools?

What to do when the SuperOffice archiving button has disappeared from Outlook?

How do I obtain the backup of our SuperOffice Online database?

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What to do when e-mails and documents from SuperOffice CRM stopped opening with Microsoft Office programs?

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How do I download and install WebTools for SuperOffice CRM?

How do I get and start using SuperOffice for Outlook Add-in?

How do I reinstall SuperOffice Web Tools?

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Latest Forum Posts

Adam Gardner

Replied to Conditional field pilot in Conditional fields

Are there plans to create similar logic on company records / screen designer? i.e. if a sale source is selected as "Event", a UDEF dropdown appears of these - as projects don't really get used our side, conditional fields on CRM objects would also be cool :)
10 h, 35 m ago | 10:35 AM
EC

Eddy Claesen

Posted Nebula synchronisation off by 2 hours in Settings and maintenance

Hi Starting today, all new and/or updated appointments in Superoffice, are being offset by +2 hours by Nebula. In O365 as well as in Superoffice. I have no idea where to look and/or how to find out if this is a Nebula issue or an O365. Regards Eddy
16 Jun 2026 | 11:44 AM
Bas Kreijveld
Staff

Replied to StrippedValue removed in verson 12.0 in SuperOffice add-ons

Registered as a bug: https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=109397&azure=1
5 Jun 2026 | 09:01 AM

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