Support & frequently asked questions

Get support. Search our collection of frequently asked questions (FAQs).

Common support topics

report_problem Why is MailLink not installed when I download WebTools?

What to do when the SuperOffice archiving button has disappeared from Outlook?

How do I obtain the backup of our SuperOffice Online database?

comments_disabled

What to do when e-mails and documents from SuperOffice CRM stopped opening with Microsoft Office programs?

install_desktop

How do I download and install WebTools for SuperOffice CRM?

How do I get and start using SuperOffice for Outlook Add-in?

How do I reinstall SuperOffice Web Tools?

Sitemap for Danish FAQs Sitemap for Dutch FAQs Sitemap for English FAQs Sitemap for German FAQs Sitemap for Norwegian FAQs Sitemap for Swedish FAQs

Contact support

Fill out this form to get in touch with support.

Register a request

Manage requests

Check answers and respond to your requests.

View your requests

Other support resources

Support for apps

Find support for your apps.

Bugs & wishes

All reported bugs and product wishes.

System status

Check status and uptime for SuperOffice systems

Need support outside normal business hours?

You can reach SuperOffice support during evening and during weekends with Premium Support.

Learn about Premium Support

Forums - ask for help and get inspired

User forums

Administrator forums

Technical forums

Latest Forum Posts

LS

Lorraine Scanlon
Partner

Posted Change Print Label Font in Sales management

Hello, When printing address labels from SuperOffice selection > tasks > print labels there is no option to edit the font. How can I do this please? Kind Regards, Lorraine.
49 m ago | 09:25 AM
Samuel Holmström
Staff

Replied to How We Work with Request Signatures in the Customer Experience Center – For Your Inspiration in Setting up and administrating Service

You can now use [[user.title]] & [[ticket.ownerTitle]] to get the title information from the person card of the user. What fields are you regularly missing for template variables?
28 Apr 2026 | 10:03 AM
PW

Peter Westin

Posted Combination selection in Core CRM features

Hello everyone - I am feeling like a total newbie here, But I am struggeling to create a selection where I can see all projects with a certain status created during a period of time connected to a company When I am trying this in SO, I don´t get the result I would like to have. Example of list Project Create date - project number - project name - status - company name Any suggestions out there? :) Peter
28 Apr 2026 | 08:45 AM

Active forums

Setting up and administrating Service
Let's talk about setting up and administrating request management and knowledge base in SuperOffice Service.
04/28/2026 mode_comment 176
LS
Sales management
Let's talk about sales and opportunity management, sales forecasting, sales guide, sales targets and KPIs, quote management and sales documents.
04/29/2026 mode_comment 67
Custom styling
Custom styling
03/10/2026 mode_comment 3