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Support & frequently asked questions

Get support. Search our collection of frequently asked questions (FAQs).

Common support topics

report_problem Why is MailLink not installed when I download WebTools?

What to do when the SuperOffice archiving button has disappeared from Outlook?

How do I obtain the backup of our SuperOffice Online database?

comments_disabled

What to do when e-mails and documents from SuperOffice CRM stopped opening with Microsoft Office programs?

install_desktop

How do I download and install WebTools for SuperOffice CRM?

How do I get and start using SuperOffice for Outlook Add-in?

How do I reinstall SuperOffice Web Tools?

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Latest Forum Posts

Trude Lien Smedbråten
Staff

Replied to Conditional field pilot in Conditional fields

Hi Arve, already enabled on Cust15675, looking forward to your feedback!
1 h, 41 m ago | 12:38 PM
EC

Eddy Claesen

Posted Nebula synchronisation off by 2 hours in Settings and maintenance

Hi Starting today, all new and/or updated appointments in Superoffice, are being offset by +2 hours by Nebula. In O365 as well as in Superoffice. I have no idea where to look and/or how to find out if this is a Nebula issue or an O365. Regards Eddy
16 Jun 2026 | 11:44 AM
Bas Kreijveld
Staff

Replied to StrippedValue removed in verson 12.0 in SuperOffice add-ons

Registered as a bug: https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=109397&azure=1
5 Jun 2026 | 09:01 AM

Active forums

Service management
Let's talk about request / ticket management, automation and knowledge base management in SuperOffice Service.
05/14/2026 mode_comment 224
Setting up and administrating Service
Let's talk about setting up and administrating request management and knowledge base in SuperOffice Service.
04/30/2026 mode_comment 176
LS
Sales management
Let's talk about sales and opportunity management, sales forecasting, sales guide, sales targets and KPIs, quote management and sales documents.
04/29/2026 mode_comment 67