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How do I enable support mode in SuperOffice WebTools?

Updated on 26 Oct 2026

SuperOffice support has asked me to enable support mode in SuperOffice WebTools, so they can investigate a problem I have with WebTools. How do I enable it, and how do I disable it again?

Support mode sends detailed diagnostic logs from your computer to SuperOffice and lets SuperOffice support follow what WebTools are doing on your computer while they help you. The logs include the names of the documents you open, the file paths where they are stored, and your username. That’s why we recommend enabling support mode only when SuperOffice support asks you to.

To enable support mode, please follow the steps below:

  1. Right-click the SuperOffice WebTools icon in the lower right corner of the Windows taskbar and select Support mode.



     
  2. In the dialog that opens, read the information and click Yes (1) to enable support mode. 


     
  3. If SuperOffice support needs to follow your session live, right-click the SuperOffice WebTools icon, select Exit, and start SuperOffice WebTools again. If they only need the log history, skip this step.
     
  4. When the issue is solved, right-click the SuperOffice WebTools icon and select Support mode again to disable it. The tick mark next to Support mode disappears. If you forget to disable support mode, it is disabled automatically after 7 days.

 

Note! If you do not see the SuperOffice WebTools icon, the WebTools may not be started. Contact your IT to make sure that the SuperOffice.TrayApp.Client.exe is always active.

 

More information

FAQ: What is “SuperOffice WebTools” and what does it do?

FAQ: What can I do when I run into problems with SuperOffice WebTools?

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