How do I use predefined replies in the SuperOffice Chat?

You can easily use already prepared answers while answering your customers' inquiries on the SuperOffice Chat. There are three different forms of replies: FAQs, Reply Templates,​ and Quick replies. To learn how to use it, follow the steps below: 

1. Click in the lower part of the chat panel, and a new menu will appear giving you your options for replies.
   
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2. On the left side of the dialog, you can browse folders, or you can enter search text in the top field. On the right side of the dialog, you will see a preview of your selected item. 
    
3. For your already prepared answer, you can use:
    
   1. FAQs. If you choose to use FAQ, it will insert a link to an FAQ accessible in SuperOffice Customer Centre. Please read this article to learn how to create an FAQ. 
      
      Note! Only FAQs that are Accessible to everyone and Published will be available to use in Chat.
       
   2. Reply templates. If you choose to use a reply template, it will insert template text. Please read this article to learn how to create a reply template.
       
   3. Quick replies. If you choose to use quick replies, it will insert a quick reply. Please read this article to learn how to create a quick reply.
      
      Note! Quick replies are made and saved per agent, and from SuperOffice 8.4 R07, these responses can contain both links and attachments. 

Note! You must have at least one user with a Service or Multi-plan (previously called Complete) user plan to access your Knowledge Base with FAQs and Reply templates.