What to do when I get an error "Unable to retrieve task description from SuperOffice.Web." when sending an e-mail from SuperOffice CRM?

Updated on 9 May 2025

I'm sending an e-mail from SuperOffice CRM and the error comes up:

Unable to retrieve task description from SuperOffice.Web.
ID: mailtask(13)
URL: https://online.superoffice.com/custXXXX/services/maillinkservice.svc

Why does it happen and how do I fix it?

There are few known situations when this error can occur:

When SuperOffice MailLink has incorrect configuration. Try to reconfigure SuperOffice MailLink, please follow this FAQ to do it.
When SuperOffice.Mail.ProtocolHandler.exe component has wrong values in Windows Registry. Please try to follow this FAQ to solve it.

More information:

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