What to do when I get an error "Unfortunately, we were unable to log you in to {{applicationIdentifier}}. The error message was Failed validating identity token" when trying to connect SuperOffice Web Tools?
Updated on 31 Dec 2023I'm trying to connect Web Tools to my SuperOffice, but I get an error in browser:
Unfortunately, we were unable to log you in to {{applicationIdentifier}}. The error message was Failed validating identity token.
Why does it happen and how do I fix it?
This error comes up when a computer, where SuperOffice Web Tools are being configured, has a different time than the actual time in the original time zone. To solve the problem please follow the steps below:
1. Right-click on the time in Toolbar and click Adjust date/time.
2. Click on Change date and time (1) to change the time manually or click on Internet Time (2) tab.
3. Click on Change settings.
4. Add a tick next to Synchronize with an Internet (1) time server and click OK (2).
5. Try to authenticate Web Tools again, this FAQ explains how to do it.
If this did not help to solve the issue, please register a Support request.
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