Why do I need to allow pop-ups again after SuperOffice moves to app.superoffice.com?
Updated on 2 Jun 2026As part of the upcoming updates to the SuperOffice cloud platform, your SuperOffice environment is moving to a new application domain: app.superoffice.com.
SuperOffice itself is the same — but your browser treats the new address as a fresh site. Because of this, a few permissions that were previously granted to onlinex.superoffice.com need a quick one-time re-approval on the new domain.
Why does my browser ask me to allow pop-ups again?
The most common permission you will notice is the pop-up permission, which is used when you create a document in SuperOffice CRM. Since app.superoffice.com is a new address from your browser's point of view, it does not yet know that you trust pop-ups from this site.
To re-approve it:
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Log in as usual at online.superoffice.com. You will be redirected to app.superoffice.com.
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Create a document in SuperOffice CRM as you normally would.
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When your browser asks whether to allow pop-ups from app.superoffice.com, click Allow.
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Your browser will remember the choice from then on — this is a one-time step.
Note! Your login, credentials, and permissions inside SuperOffice have not changed. This re-approval is handled entirely by your browser and only needs to be done once per browser and device.
More information
FAQ: How should I use flexible URL-addresses in External Applications?
FAQ: How should I use flexible URL-addresses in CRMScripts and WebPanels?
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