Accept request button into viewticket edit entity menu
Hello
Because of our customer service request amount, we have been inserted "Accept request" directly into ticket view. It saves a lot of time in total run. However, we inserted it as follow:
Into default profile we inserted button Accept request.
URL = https://ourcrmsystem/cs/scripts/ticket.fcgi?_sf=3&action=quickChangeTicket&accept=true&oldOwnedBy=1&ticketId=
Target = _Top
AppendID = 1
It works well when our customer service employee proceed of handling the ticket right away, but it does not work, if you would like at first to pick up more than one from the list. It simply opens this ticket and leaves selection view with preview in right side.
What parameters we should use, if we would like the view to stay as it is, when we clicking on Accept request?
Thanks
Regards
Ingar