change subject for the message on fly while sending it

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Hello there

In service there is only one subject you can modify if needed and all messages will be sended by using this subject. However, some times if you want to discuss with third party and send out message with different subject, it is not possible without changeing ticket title and after sending it, change it back as it was. Is it possible to show also subject for every message and also changeing it before sending message? 

Thanks

Regards

Ingar

18 Sep 2024 | 06:30 AM

All Replies (1)

Hi Ingar,

 

If required, some custom logic could be added to your solution which would allow for dynamically updating the title of a request (or the subject of an e-mail). I would recommend contacting your local consultancy team for assistance.

18 Sep 2024 | 06:33 AM

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