Event do not stop eskalation (CS Compact 7.5SR1)
Click here to subscribe
We have rules in CS 7.5SR1 to stop eskalation : Owner changed, Read by owner and they stop the eskalation perfectly when using Customer Service desktop :
Danish log (sorry) :
| MIT | 2016-08-19 10:16:08 | Eskaleringsafbrydelse | - 0 minutter | 28 minutter |
When using CS Compact on mobile devices (Safari on IOS 9.x), the events are registered correctly , but the escalation does not stop :
| 455 | Request | MIT | 2016-08-19 10:14:55 | Request saved by CS Compact | ||
| MIT | 2016-08-19 10:14:55 | Ejer | (Ufordelt) | MIT | ||
| MIT | 2016-08-19 10:14:55 | Senest ændret | 2016-08-19 10:14:16 | 2016-08-19 10:14:55 | ||
| -1 | Message | MIT | 2016-08-19 10:14:55 | Message saved by CS Compact |
Is this intentional? Is there a way around this without custom scripting.´=
19 Aug 2016 | 12:00 AM
All Replies (1)
We have the same problem, the escalation rules does not work. new start does not reset the escation time.
30 Jan 2023 | 01:57 PM
Add reply
info
Please log in to post a reply.