Limit size of attachment (Customer Service)

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Is it possible to limit size of attachments in Customer Service? Our customer's smtp-mailserver doesn't support sending files larger than 20MB so it would nice to show some error upfront.

18 Apr 2024 | 09:09 AM

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Hi Mikko,

You could create a trigger outbox script to block outgoing messages with attachments larger then 20 MB, and add a message to the ticket that the attachment is too larger for example.

18 Apr 2024 | 12:28 PM

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