Request Type CRM Script

Hi Rune,

you can fetch the Request type (or Ticket type) by using the Ticket class or SearchEngine class:

Ticket t;
t.load(ticketId);

String ticketType = t.getValue("ticket_type");
print(ticketType);

SearchEngine se;
se.addField("ticket.ticket_type");
se.addCriteria("ticket.id", "Equals", ticketId.toString());
if(se.select() > 0) {
    printLine(se.getField(0));
}