We have multiple on-prem installations where we are trying to regenerate the counters and status's via the travel gateway every night. While we can run the regeneration manually by clicking execute in the travel gateway user interface without any problems, the scheduled execution only works sporadically. On 2 of the installations the scheduled execution works 9 out of 10 times. But on the last installation i have not seen it work a single time yet.
Since i'm quite new to SuperOffice there is a probably a lot im overlooking, but my first question is for a log of somekind? So I can possibly see why the scheduled execution fails or doesn't start. And also is the travel gateway still the way to go?
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If you have development tools, you can also easily do this with an scheduled CRMScript task:
NSSaintAgent saintAgent;
saintAgent.RegenerateCounters(true);
saintAgent.RegenerateStatusMonitors(true);Regarding the travel gateway, it indeed is currently the way to go, with SuperOffice 11 it will be replaced with a new tool.
Most of the tools like travel gateway assume you have a SQL user and SuperOffice system user with the same username and password, is that the case for the installations where it doesn't work?