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I want to create a selection in SuperOffice that lists customers without any registered activity in the past year. Do you have any tips on how to set this up?

Hi Alexander, You can import associate names by using their user ID in the Excl file. And we are in touch with you personally regarding importing values for a custom field.

Hi Frode, Thanks for your reply. I will take it up with my collegae Arentsen why he removed it. Thx

What I notice a little is that the AI finds it very difficult to train certain habits. It has a lot of trouble, especially when querying customer-specific fields. Even after about over 6 attempts, it still doesn't give me the desired results. It also has some trouble with follow-up tasks. In addition, the New Service module is very poorly connected, it makes no distinction between tickets with open/closed status despite numerous attempts to correct them. If I explicitly ask for open requests, it simply brings me everything. Even when I ask for requests for projects, it doesn't give me most of them. The AI tool completely loses the configuration when writing emails and it also translates automatically generated attachments. The tool is not a great relief at the moment, but it has great potential. In spite of everything, it also produces very good and precise results. But the downs are still in the majority to the ups at the moment.

Hi Dick.  It follows the settings for the Request Category You can set it to follow the users prefereces also. Then each user can decide themself. 

Hi! Ilse.   Thak you for your input,    I will forward this to development.   

Hi Ole.    Thak you for this feedback.  I have seen lot of customers trying to "mimic" the old Service by adding lot of informaiton at the top of the screen, but often miss the key tool for this.  "Grids" So insted of adding information in one long list like this: You can use the space lie this:     And also use the top right corner next too the favorit.  You can also use different screens for different teams or types of requets.  This can help you remove data that is not needed for everyine or for every task. 

Hi Bas, Thanks for the prompt response. Great then I know the limitation ! Thanks!

Hi Maarten, The SuperOffice AI Lab features and SuperOffce Copilot uses software and services provided by sub-contractors of SuperOffice, such as Microsoft Azure OpenAI Services. Read through the terms here in full: https://www.superoffice.com/trust-center/agreements/ai-lab/ and see how it complies with your internal policies.

Hi Terry, If "Company - Country" is your only criteria, then your selection results will be one of only companies. If you would like to see all contacts (persons) then you need at least one contact criterium. This could be "Contact - Full name starts with % ". And as Øivind mentioned, there are 2 E-mail columns, one for company and one for contact. Make sure to add the Contact - E-mail column if you want to see the e-mail addres of the contacts.

Yes, we use that to get content from office, into SuperOffice, but I don't think (and cannot see in that documentation) anything about restoring the functionality of sending documents stored on Superoffice via email in the same way.  Have I missed something?