Support & frequently asked questions

Hi, I've tested out custom styling today and here's some immediate feedback: The class dropdown appears to be searchable, but the search doesn't work. There's no "button" selector in the class dropdown. I was able to select it by using ".form-form .Button" though. Some customers have multiple, often many, forms where they would want the same styling on all their forms. I think a good idea would be having a "CSS template" where you could make the CSS centrally, then select that CSS template in a dropdown list when you are configuring the form. That way you wouldn't have to copy the CSS to each form, and less technical users wouldn't have to worry about the code but instead just select the design someone has already made for them. Other than this I really liked it, and it worked well on first try! Espen 

Hi, did you enable the custom objects feature toggles in the web config? (V1-V4)

Pilot Setup Guide: SuperOffice Database Replication Version:  1.0 (Pilot Phase) Status:  Beta / Parallel Run This document outlines the technical requirements and steps to set up the new SuperOffice Replication Pilot. Unlike the legacy "Mirroring" solution, this client uses Change Data Capture (CDC) to stream data changes from the SuperOffice Cloud (Source) to your local SQL Server (Target) in near real-time. Pilot Strategy for customers using "Database Mirror": During the pilot phase, you must run this replication client in parallel with your existing mirroring solution. Do not disable legacy mirroring until data integrity has been validated. Change Data Capture:  Enabling CDC increases the database size (approx. +20%) and transaction log usage Summary of tasks: 1. Target DB : Create a new, empty local SQL database. Create a user with db_owner privileges 2. Download : Get Replication Client zip 3. Edit : Open appsettings.json. Update ConnectionStrings to point to your local target 4. Execution (Run as Admin) Run the following commands in order via CMD/PowerShell:                       a) Link Tenant b) Initial Load c) Register Service d) Start Service SuperOffice.Online.Replication.Client.exe provision SuperOffice.Online.Replication.Client.exe sync SuperOffice.Online.Replication.Client.exe install sc start "SuperOffice Replication Client" Task-list for the IT Administrator Phase 1: Approvals & Access   Request Backend Enablement:  Submit the Pilot Entry Form to request backend preparation. Note: SuperOffice Operations must manually enable Primary Keys on the source database before you proceed. Open and submit this form   Network Configuration:  Whitelist the following hostnames for outbound traffic (HTTPS/443): id.superoffice.com  (Authentication) online.superoffice.com  (Replication Stream) Phase 2: Local Environment Prep   Create Target Database:  Create a  new, empty  SQL database on your local server (or Azure SQL). Example Name:   SuperOffice_Replication   Create SQL User:  Create a dedicated SQL user for the client. Permission Requirement:  The user must have  db_owner  privileges (or minimally: Read/Write + Create Table rights). Phase 3: Client Installation   Download Client: Download the Replication Client (zip file) . (Later: Log in to OC and download)   Extract Files:  Unzip to a dedicated folder (e.g.,  C:\Replication\ ).   Configure Connection:  Open  appsettings.json  and update the  ConnectionStrings section. Example on how a connection string look like: "ConnectionStrings" : { "DefaultConnection" : " Server=YOUR_SERVER;Database=YOUR_DB;User Id=YOUR_USER;Password=YOUR_PASSWORD;TrustServerCertificate=True; " }   Phase 4: Activation (Provisioning) Prerequisite: Ensure you have received confirmation from the Pilot Team that Backend Enablement is complete. Open Command Prompt (CMD) or PowerShell as Administrator. Navigate to the installation folder. Run the provisioning command: SuperOffice.Online.Replication.Client.exe provision Authenticate: A browser window will open. Log in with your SuperOffice Administrator credentials - for your CRM Online tenant. (If multi-tenant) Select Tenant: Choose the customer tenant you wish to replicate. Create Session: Enter a unique name for this replication session (e.g., Pilot_Prod_Node_01).   Phase 5: Go-Live [ ] Run Initial Sync: Download the schema and initial data load. SuperOffice.Online.Replication.Client.exe sync Duration depends on database size. This step creates the tables in your local SQL DB. [ ] Install as Service: Register the client as a Windows Service for continuous background operation. [ ]Start Service: Start the Windows Service for continuous background operation. SuperOffice.Online.Replication.Client.exe install sc start "SuperOffice Replication Client" [ ] Verify Service is started.   Phase 6: Maintenance & Validation [ ] "Database Mirror"-customers - Data Validation: Periodically compare row counts between your legacy Mirroring database and the new Replication database to ensure integrity. [ ] Monitor Disk Space: Ensure your local server has sufficient storage for the growing database.