Support & frequently asked questions

Hi,  Scenario: I want to change from the standard email-address used for sendouts (mail-box adress set up fo a que) to a noreply@company.com adress. We have a spcecial setup using CRM-script and  an reply-template so it is not har to do the change. What I realy want to know how the impact of sending with this new noreply@company.com if: noreply@company.com acutally does not exist in the company.com domain email-server noreply@company.com exist in the company.com domain email-server on a shared o dedicated mailbox. Eg will a mail be more likely to be tagged as SPAM if mail-adress/mailbox does not exist when we use that as sender-adress? Does anyone have clear anwser here? //Anders

HI Bas, thanks. We have a single Support mailbox to support Emergency Incident with our Support Teams from diff. Regions for all global Customer. Currently integrierted is our Support Teams in HQ Bremen and Singapore, later planned is more Countries/Regions in Far east. I check in Database, the Escalation Level will be reached if alert-timeout is on time, with exception of Weekend and Red days. Maybe I must buld Logic to calculate this with seprated Time frame and red days for our diff. User groups in Scripts.

That's amazing news, thank you, I will let the customer know 😊