Support & frequently asked questions

Hi, I have a question. I send an email  Void sendNotification(Integer customerId, String emailFor, Integer replyTemplateId) { // Load customer Customer customer; customer.load(customerId); Integer customerLanguage = customer.getValue("language").toInteger(); // Load reply template ReplyTemplate rt; rt.load(replyTemplateId); String subject = rt.getSubject(customerLanguage); String bodyPlain = rt.getPlainBody(customerLanguage); String bodyHtml = rt.getHtmlBody(customerLanguage); // Parse templates with customer and ticket Parser parser = getParser(); customer.toParser(parser); subject = parser.parseString(subject); bodyPlain = parser.parseString(bodyPlain); bodyHtml = parser.parseString(bodyHtml); // Send email Email email; email.setValue("from","ticketsystem@akgsoftware.de"); email.setValue("to", emailFor); email.setValue("subject", subject); if (bodyPlain != "") { email.setValue("body", bodyPlain); } if (bodyHtml != "") { email.setValue("bodyHtml", bodyHtml); } email.s email.send(); } In the fall where the emailadresse not exist, i'm in the customerservice, the content from the email will be show in my html page. Are this normal ? Have you got any idea? Thanks Fabrice

On our setup (10.5.4) Onsite, I am 'suddenly' seeing all manner of variations over error messages after sign on.  It varies from one time to another in terms of what they are, but examples below       Going though the 'usual suspect/steps (restarting on IIS, SQL Server Service, recycle App pool, etc. Does not seem to have any effect. Ideas/suggestions welcome.   thank you. log file  content below (emptied before signing on:   Warning    2025-07-31T14:05:52.59    SuperOffice.DCF.Web.SuperStateManager        Lost superstate False System.Web.HttpContext NetServerPrincipal, XSRF-TOKEN, SoCrmCurrentUserCulture, SoCrmCurrentUserUICulture, SoCrmUserPreferences, SoCrmCachedPreferences, SoCrmUserFunctionRights, SoCrmHistoryLenghtPreference, SoCrmSuperStateb3d5e9a8020e4e70a145fa9f395213de, CurrentTimeZoneId, DefaultMailClient, didfirstload, soservereventlastcheckAjax, soservereventSoBatchServerEventPlugin, persistedbatchdata, persistedbatchdata_~identifer, soservereventSoNotificationServerEventPlugin, soservereventSoSystemMessageServerEventPlugin /Sales/Security/Logout.aspx XSRF-PATHS, MergeAndCripple_merge, MergeAndCripple_cripple, SoCrmFilterConfigXml, SoCrmObjectMappingXml, SoCrmApplicationConfigXml, DefaultUser level 044_2_1_SoCrmPageConfigXml_emarketing, SoResourceHandlercssinclude, SoResourceHandlerjsinclude, jsincludeVirtualFiles, SoServerEventConfiguration.config, DefaultUser level 044_2_1_SoCrmPageConfigXml_contact, SoCrmArchiveColumnListXmlV2, SoCrmArchiveFragmentListXml, SoCrmArchiveControlLinkInfoXml ES (131) - Authorized (Employee)User level 0: Administrator: Has full access to all data. Can maintain all aspects of the system MSSQL - 14 \\sohosted\super\superoffice (crm8), Database serial #: 1501255275, Database Expiration Date: Monday, October 12, 2026 sohosted\super superoffice 1501255275 SuperOffice 10.5.4 NetServer 10.5 Release (Build: Release_OnSite_10.5.4_2025.04.29-03) 10.5.0.0 10.5.4.878 Release_OnSite_10.5.4_2025.04.29-03 Default SOHOSTED NetServer     Warning    2025-07-31T14:07:09.49    SuperOffice.DCF.Web.SuperStateManager        Lost superstate False System.Web.HttpContext NetServerPrincipal, XSRF-TOKEN, SoCrmCurrentUserCulture, SoCrmCurrentUserUICulture /Sales/Default.aspx XSRF-PATHS, MergeAndCripple_merge, MergeAndCripple_cripple, SoCrmFilterConfigXml, SoCrmObjectMappingXml, SoCrmApplicationConfigXml, DefaultUser level 044_2_1_SoCrmPageConfigXml_emarketing, SoResourceHandlercssinclude, SoResourceHandlerjsinclude, jsincludeVirtualFiles, SoServerEventConfiguration.config, DefaultUser level 044_2_1_SoCrmPageConfigXml_contact, SoCrmArchiveColumnListXmlV2, SoCrmArchiveFragmentListXml, SoCrmArchiveControlLinkInfoXml ES (131) - Authorized (Employee)User level 0: Administrator: Has full access to all data. Can maintain all aspects of the system MSSQL - 14 \\sohosted\super\superoffice (crm8), Database serial #: 1501255275, Database Expiration Date: Monday, October 12, 2026 sohosted\super superoffice 1501255275 SuperOffice 10.5.4 NetServer 10.5 Release (Build: Release_OnSite_10.5.4_2025.04.29-03) 10.5.0.0 10.5.4.878 Release_OnSite_10.5.4_2025.04.29-03 Default SOHOSTED NetServer      

Hi everyone, I hope you're all doing well. My calling system software can open a URL for a phone number lookup when I answer a call. For example: https://example.com/crm/?search={number} Does SuperOffice CRM offer a URL format that I can use for this purpose?