What can I do when I run into the problems with archiving e-mails from Outlook to SuperOffice CRM?

To be able to archive e-mails to SuperOffice CRM from your Outlook make sure SuperOffice Web Tools are installed, check this FAQ to learn how to do it. All other most common SuperOffice Outlook Ribbon issues can be divided into two groups:

• SuperOffice Outlook Ribbon is invisible
   
• one gets an error when archiving e-mails

 

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The following FAQs explain how to fix most of the problems, when SuperOffice Outlook Ribbon is invisible:

• What do I do when SuperOffice Ribbon is not visible in my Outlook Ribbon?
   
• What to do if SuperOffice Ribbon gets disabled every time we start Outlook?
   
• Which windows registry key is in charge of loading SuperOffice Ribbon and how do I adjust it to make the ribbon visible?
   
• What to do when SuperOffice Ribbons are not visible for some user profiles on a terminal server?

 

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The following FAQs explain how to fix most common error messages, which comes up when archiving e-mails:

• Check this FAQ, when you get an error "Failed to communicate with server" when archiving an e-mail as a request.
   
• Check this FAQ, when you get an error "You need to select an item first".
   
• Check this FAQ, when you get an error "Failed to save document".
   
• Check this FAQ, when you get an error "Object reference not set to an instance of an object".
   
• Check this FAQ, when you get an error "Failed to communicate with server".
   
• Check this FAQ, when you get an error "Web Client not detected" .
   
• Check this FAQ, when you get an error "SuperOffice Mail Link was unable to connect to the Outlook process" .
   
• Check this FAQ or this FAQ, when you get an error "The following errors were encountered. MailLink will exit: Unable to create object of type "MailItem": System.InvalidOperationException: Unable to load Outlook Redemption.....".
   
• Check this FAQ, when e-mails stopped being archived automatically.
   
• Check this FAQ, when you get an error "System Error. Code: 18".
   
• Check this FAQ, when you get an error "34255555555' is not a valid value for this property. Valid values are from Int32.MinValue through Int32.MaxValues".
   
• Check this FAQ, when you get an error "¨There was an error during installation From: .... SuperOfficeRibbon-Outlook.vsto¨.
   
• Check this FAQ, when you get an error "Exception from HRESULTS: 0x8004010F"

 

The following FAQs explain some tips how to troubleshoot Mail Link:

• How do I enable Mail Link logging?
   
• How do I reinstall SuperOffice Web Tools?
   
• How do I configure SuperOffice Mail Link for Outlook manually?

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